PAYMENTS

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• Payments are collected automatically via the credit card or bank account on file for each family on the 1st of every month for all charges in the previous month.

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SCHEDULING

• All Lessons and classes are once per week year-round, except for holiday closings.

• Using the online portal, students can view all openings and register for any alternate or additional lessons.

• All scheduling and accounting requests must be done online or via the phone/email/text or in person at the front desk.

• Teachers are not responsible for scheduling or accounting. 

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CANCELLATIONS/NO-SHOWS/MAKE-UPS

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• Charges apply for all scheduled lessons and classes-regardless of student's attendance. 

• Students may cancel up to one hour in advance, via the online portal to receive a make-up credit.

• Make-up credits can be used for any other open lesson time within 30 days.

• Make-up credits cannot be applied to recurring lesson times- an alternate time must be chosen.

• Cancellations with less than 1 hour notice or "no-shows" will incur a charge with no make-up issued.

• In the event of inclement weather or other emergency, a make-up credit will be issued that can be redeemed for an alternate time within 30 days. 

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​SUBSTITUTE TEACHERS 

• In the event of a teacher personal illness or emergency, a qualified and informed substitute teacher may be assigned. 

• If no substitute is available for a teacher emergency a make-up credit will be issued that can be used for an alternate time within 30 days. 

MATERIALS/INSTRUMENTS

• All required Method books, sheet music, instruments, and accessories are available in our shop

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• Any books, accessories or sheet music required by the teacher may  charged additionally to the student account.

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Withdrawing

•  Students may withdraw from lessons or classes at any time with 30 notice days notice and by filling out the withdraw form.